Travel Consultant/Agent – Business & Corporate Travel Services (Japanese/English Bilingual)
Overview:
A leading global travel management company seeks a business travel consultant to join its professional team.
This role is ideal for individuals passionate about providing high-quality travel solutions and ensuring exceptional client experiences. The ideal candidate will support corporate travelers with efficiency and care.
In this dynamic role, you will collaborate with internal teams and corporate clients to deliver seamless business travel services.
Responsibilities:
– Provide end-to-end travel services for business clients, including air, hotel, rail, and ground transportation bookings
– Offer expert advice on travel options, itineraries, and cost-effective solutions based on client preferences and company policies.
– Handle reservation changes, cancellations, and emergency travel assistance professionally and accurately.
– Maintain open communication with clients to ensure smooth travel arrangements and high satisfaction.
– Resolve travel-related issues promptly and effectively while delivering excellent customer service.
– Manage billing, ticketing, and documentation in compliance with company standards and industry regulations.
– Stay updated on travel policies, global destinations, visa requirements, and supplier products to enhance client support.
Qualifications:
Experience in corporate or business travel services.
Proficiency in Global Distribution Systems (GDS), such as Sabre, Amadeus, or Apollo.
Bilingual (English/Japanese)
Strong knowledge of international and domestic travel regulations, fare rules, and ticketing procedures.
Excellent communication, problem-solving, and customer service skills.
Ability to multitask in a fast-paced environment while remaining detail-oriented.
Team player with a proactive, client-focused mindset
Location:
Fully remote work, regardless of your location within the U.S.
Work Schedule:
Monday through Friday
8:45 am – 5:30 pm (PT or ET)
Weekend and shift-based work may occasionally be required.