Overview:
Join a globally recognized airline and deliver exceptional passenger service at JFK Airport.
This is an excellent opportunity for individuals passionate about customer care and eager to gain hands-on experience in airport operations.
No prior airport experience is required—comprehensive training will be provided to help you build the skills and confidence to succeed in this fast-paced, rewarding environment.
Responsibilities:
・Provide customer service at JFK Airport, including customer service, reservations, ticket confirmation, check-in, baggage handling for departures and arrivals, complaint handling, etc.
・Provide pre- and post-flight support, including pre-departure preparation, communicating with other airlines, managing in-flight meals, handling special passenger requests, handling lost baggage, controlling lounges and stock, and providing catering services.
・Handle general affairs, including preparing and ordering airport supplies and documents required for flight operations, as well as preparing monthly reports.
・Respond to flight delays.
・Assist customers with their baggage and handle baggage, as well as other tasks requiring physical exertion, including standing, walking, and lifting.
・Effectively communicate with colleagues, customers, and other airlines.
・Supervise and monitor the service of contract company employees.
・Be a collaborative team player.
・Occasional business travel may be required for training or meetings (e.g., Los Angeles, Tokyo).
Requirements:
· Proficiency in Japanese and English, report writing, and business correspondence.
· PC skills (Excel and Word basics; PowerPoint preferred).
· Valid driver’s license.
· Must be team-oriented.
· U.S. work authorization.
Work Conditions:
· Schedule: Rotating 5-day shifts, Monday through Sunday.
· Hours: Between 6:30 a.m. and 7:00 p.m., with 8-hour shifts.
· Must be available for early morning, evening, weekend, and holiday shifts.
· On-site role based at JFK Airport.