A Japanese research business company seeks a part-time, Japanese-English bilingual Customer Service Coordinator and Researcher.
This position provides customer service & order management and accounting activities and handles office administration and research.
Job Description
・Customer Service / Order Management
Conducts research, including desk research and comparisons with an internal database.
Creates delivery reports and reconfirms accuracy with reports.
Responsible for order processing, delivery control, and back-end sales activities.
Ensures accuracy of order number and contents and order requests to suppliers.
Checks the availability of existing reports.
Analyzes and makes necessary adjustments to credit reports (products).
Delivers products to clients by the delivery due date as contracted.
Communicates with clients and suppliers via phone, email, fax, or letter to process orders and new inquiries from potential clients.
Provides customer service to handle questions and issues arising from orders.
Manages an internal database that includes speed, product type, and status updates.
Builds a trusting relationship with existing suppliers.
Reports to the manager on sales activities on a weekly/monthly basis.
・Accounting Administration
Process credit card payments through an internal system.
Ensures accuracy of the number and amount of sales and cost.
Issues invoices and sends them to clients via mail, email, or fax.
Issues checks and sends them to suppliers and vendors via mail.
Prepares necessary documents, handouts, and reports for weekly/monthly meetings.
Qualifications
- Proficiency in English and Japanese languages
- Customer service-related experience with a focus on client services and data entry
- Ability to communicate effectively with customers and colleagues
- Strong computer skills, including Microsoft Office proficiency
Work Location: Midtown, Manhattan, New York.
Job Type: Part-time
Work Schedule: Wednesday, Thursday, Friday, 9:30 am~4:00 pm (Negotiable)